IMPORTANT: Some security programs will prompt you to restart your computer to allow the changes to take effect.
Prevent emails from ending up in a Spam folder by adding the "From Email" address to a contact list:
- A good place to start is to check your spam or junk folder. If you see a NYCOM email in one of these folders, you should “safelist” our NYCOM email address. Safelisting (formerly referred to as "whitelisting") an email address ensures that emails sent from that specific address reach the Inbox, instead of being marked as spam.
Try adding Constant Contact URLs or IP addresses to a Security Program's “safelist”
- If you are receiving our Emails, but are having trouble viewing image files, you or your IT staff should check the settings in your email client (i.e., Gmail, Outlook, etc.) and your browser (i.e., Safari, Google Chrome, Firefox, etc.) to make sure that the settings enable images to display. Each email client and browser is different, but typically it will be listed in your settings under a “Privacy and Security” tab.
Check your Security Program:
- If those actions don't resolve the issue, the next step is to check your security program. Firewall and intrusion prevention security programs can block URLs or IP addresses, which can prevent images from showing in your emails or prevent the web version of your email from displaying. This may require IT support and/or a user account with administrative privileges.
If the security program allows website URLs, copy the following Constant Contact URLs and add them to your “safelist”:
Constant Contact IP Address:
If the program allows IP addresses, add this Constant Contact IP Ranges to your “safelist”:
The formatting (CIDR notation) above signifies a range or IP addresses which is equivalent to 208.75.123.* and 205.207.106.*