Performance Dashboard (2019 LGAA)
City of Syracuse (Winner)
County: Onondaga County
Population: More than 50,000
City Hall: (315) 448-8005
In the Spring of 2018, the City of Syracuse launched a performance management program which tracked metrics associated with specific organizational goals. The Performance Dashboard uses an Objectives and Key Results framework to ensure that city-wide service delivery goals can be easily tracked and measured. Rather than manually pulling the data from the system, it is compiled and visualized by the Performance Dashboard which makes it easy for city employees as well as the general public to see if the metrics are trending in the right direction. This has resulted in improved service delivery throughout the City’s operations.